- You may return any item, with the exception of custom or personalized products, for any reason within 30 days of the order date for a complete refund of the product price. For products purchased through the Try Cadi Demo program, the 30 day return window is also from the date of the original order date. The 30 day window closes 15 days after the 15 day demo period beginning with demo order date.
- For all returns, provided return label must be scanned by FEDEX/USPS within the 30-day return window.
- The return shipping and/or pickup costs will be deducted from your merchandise credit or refund, except when the return is due to our error.
- For 30 Day Money Back Guarantee items, product must be returned without any damage or wear beyond typical use. For all other items, products must be returned in the exact same condition as it was sold.
- Item must not be used nor altered and must include all inserts and accessories, if applicable.
- If the item is not returned in acceptable condition customer will be charged the replacement cost of the item.
Refunds will be issued within 5-7 days of receipt and inspection of the items. All refunds will be applied to the original form of payment.
If you paid for your order with a gift certificate and or credit card or PayPal combination the refund will be credited to the gift certificate first and balance will then be refunded to the credit card or PayPal account.
Return Shipping Charges
Try Cadi provides all orders with a return label valid for 30 days from the original order date. All returns must be completed using a label provided by Try Cadi. Return shipping charge will be deducted from the refund amount.
Return Shipping Charges also apply to clubs ordered through the Try Cadi Demo Program. Return Shipping charge will be captured once return is confirmed then pre-authorization will be released.
There will be a return shipping charge $14.99 for each
Gift purchases made between November 15, 2019 and December 24, 2019, can be returned through January 15, 2020. This change overrides our normal 30 day return limit. All other return policies are applicable.