For drivers and putters, the fee is $20 for the demo including free shipping to the destination. You can select up to 2 Drivers or Shafts to Demo per TRYCADI order.
Please note that there may be a temporary hold (pre-authorization that is pending on your credit card) full amount of the demo club(s). In most cases we use third party services to precheck users. In the case that a Preauthorization is used by Cadi, it will hold the entire amount of both products ordered during the trial duration. Whether you use a credit or debit card, these funds will not be available for the duration of the hold.
If you decide to keep the club, we will release the hold, charge you for the club(s) you keep.
If you decide to return the club, we will release the hold, minus $20 TRYCADI demo fee within 3 days of receiving the club (s). Availability of the released funds will vary depending on individual financial institutions.
TryCadi orders are limited to two (2) clubs per order for drivers and putters. The cost for the TRYCADI program is $20. TryCadi demo period is 15 days from order date.
The TryCadi Demo period is valid for Fifteen (15) days starting at receiving the product. (delivery date). If the return shipping label has not been activated by the sixteenth day (day 16), the credit card on file will be charged in full for the club(s).
We will send you emails to notify you when your trial is coming to an end. On or before the 15th day of your trial, please reply to one of these emails to let us know if you plan on keeping and buying the club or returning it.
If you decide to keep & buy the club, we will charge your credit card on file for the full price of the club less the trial fee for the club that you've already paid.
If you decide to return the club, please either use the USPS return label provided in the box we sent your TryCadi club in or request a new label through the contact us or messaging section at trycadi.com. Box up your club(s) safely using the same packing supplies (be sure to include headcovers, tools, & any manuals), tape the box securely shut, and drop them off at a local Post office store: http://www.usps.com/tracking/.
Package the club in the original box and packaging. The foam and packaging will protect the club (s) and ensure that club arrives without damage.
When the club has been received to Cadi, the temporary hold placed on the card you used will be released. Availability of the released funds will vary depending on individual financial institutions.
Currently, TryCadi clubs are available on all Drivers and Shafts listed on trycadi.com. You can always view the full selection of clubs eligible for TryCadi here: www.trycadi.com. As we add new club types and brands, they will automatically be shown here.
At this time, we are only shipping out fully assembled clubs (1 head and 1 shaft) for TryCadi orders. You have the option of adding a second shaft instead of a second club or two shafts only.
Outbound and return shipping (if you decide to return your club) is always free.
TryCadi orders are shipped with Fedex ground or USPS Priority mail. Your TryCadi demo starts at delivery. The demo period lasts for fifteen (15) days.
The TryCadi program demo fee is $20. Shipping is always free.
Currently, if you want to exchange you need to return current club (s) and begin a new demo order with desired club.
Once the club(s) has been received at our facility, please allow up to 5-7 business days (Monday – Friday) for your return to be processed and refunded. Please note the Demo return fee is non-refundable.
Cadi’s return policy includes a 30-day money back return policy.
TryCadi clubs are meant to be used; however, if clubs are returned with damage beyond normal wear and tear, but are still capable of being repaired by our in-house repair team, we will notify you via email and we will charge your credit card for these repairs according to the repair charge structure below:
| Damage Description | Repair Required | Charge per
Damaged Club |
| Excessive wear or damage to grips |
Grip Replacement | $2 |
| Damaged shaft | Shaft Replacement | $30 |
| Shaft separated from clubhead | Shaft Repair | $10 |
| Ferrule damaged/replacement | Shaft Repair | $10 |
| Incorrect shaft and/or shaft adapter | Shaft Repair | $10 |
| Rattle in clubhead | Clubhead Rattle Repair | $10 |
Logistics Operation plan (discuss points with Wilco)
-
Customer chooses clubs to order. We receive the order. (Is this through shopify? Through XPS? Through Kyozou)
- Customer will be charged a pre-authorization of the full amount of the product for up to 30 days. Must be very clearly presented to the customer.
- Product is fulfilled at our warehouse. (How to track what club (s) goes out? Head and Shaft) Cadi is designing custom boxes, with custom packing supplies to present the club in the best way. Box will have Cadi branding, Tag phrase, Logo, Inside will have step by steps instructions. Also included in the box: return shipping label, Return instructions, Headcover, Tool, Marketing materials, Return instruction, Fitting information etc.
- Customer will receive a confirmation email with program instructions. For example, Demo period is 18 days from Order date, Due back on XXX date, Shipping label must be submitted by return date, Release of pre-authorization, cost to purchase (broken up be head and shaft) ETC.
- Cadi will send orders daily as long as order is submitted by 2:00 pm (Same dateline as Ebay).
- Cadi is ship with USPS Priority. All shipments will arrive within 3 business days. (Max 5-6 shipping days with weekends and holidays) .
- Send an automated email 3 days before end of Demo? Is this possible? This could be a valuable tool to get the customer to purchase the club. Send instructions and closing sales technique. Potentially, offer a discount to keep the club.
- Every Day at 3pm Cadi Rep will examine open transactions. One the 19th day, if the return label has not been activated, the Rep will capture the full payment of the club (s).
- Instruct customer to return in same box with same packing materials to protect the materials. (ways to make return quicker and easier) How do we quickly pull up an order form and know what is being returned? How do we know what box belongs to what person?
- Cadi Rep will receive all packages, inspect the product in the package, ensure it was all returned (or not returned), inspect condition.
- Every afternoon at 3pm manually return authorization minus demo fee and charges. Batch orders.
- If shipped by the 18th day, Max ship back time is 6 days. In FAQ we have 5-7 days to inspect and refund their preauthorization. We will have 6 days before the 30 day pre authorization expires.
Yes, all accessories must be included with your return. Should an accessory be missing, you will be charged for the missing item(s) on the following scale:
- Club: Full value
- Headcover ($30)
- Tool ($20)
- Manual ($5)
If your TryCadi Demo came with a complimentary Arccos Driver unit, you will need to send the Arccos back as well.
Cadi does accept trade-ins at www.Cadideals.com. Cadideals is a separate site and will send payment for your clubs through check or Paypal.
Try Cadi demo periods are valid for Fifteen (15) days starting on the order date. There are no extensions. Please note that your credit card will still be charged in full for the club(s) on the Sixteenth (16) day of your demo period. Cadi products come with a 30- day money back guarantee starting at the order date.
All TryCadi products comes with a 30-day return policy.
No, we do not require you to add additional protection to the club during the demo period. Should you decide to keep the club, this is the club that you will continue to use so please treat this club the same as any other club in your bag.
