FREQUENTLY ASKED QUESTIONS
Cadi’s return policy includes a 30-day money back return policy.
|Damage Description||Repair Required||Charge per Damaged Club|
|Excessive wear or damage to grips||Grip Replacement||$2|
|Damaged shaft||Shaft Replacement||$30|
|Shaft separated from clubhead||Shaft Repair||$10|
|Ferrule damaged/replacement||Shaft Repair||$10|
|Incorrect shaft and/or shaft adapter||Shaft Repair||$10|
|Rattle in clubhead||Clubhead Rattle Repair||$10|
Logistics Operation plan (discuss points with Wilco)
- Customer chooses clubs to order. We receive the order. (Is this through shopify? Through XPS? Through Kyozou)
- Customer will be charged a pre-authorization of the full amount of the product for up to 30 days. Must be very clearly presented to the customer.
- Product is fulfilled at our warehouse. (How to track what club (s) goes out? Head and Shaft) Cadi is designing custom boxes, with custom packing supplies to present the club in the best way. Box will have Cadi branding, Tag phrase, Logo, Inside will have step by steps instructions. Also included in the box: return shipping label, Return instructions, Headcover, Tool, Marketing materials, Return instruction, Fitting information etc.
- Customer will receive a confirmation email with program instructions. For example, Demo period is 18 days from Order date, Due back on XXX date, Shipping label must be submitted by return date, Release of pre-authorization, cost to purchase (broken up be head and shaft) ETC.
- Cadi will send orders daily as long as order is submitted by 2:00 pm (Same dateline as Ebay).
- Cadi is ship with USPS Priority. All shipments will arrive within 3 business days. (Max 5-6 shipping days with weekends and holidays) .
- Send an automated email 3 days before end of Demo? Is this possible? This could be a valuable tool to get the customer to purchase the club. Send instructions and closing sales technique. Potentially, offer a discount to keep the club.
- Every Day at 3pm Cadi Rep will examine open transactions. One the 19th day, if the return label has not been activated, the Rep will capture the full payment of the club (s).
- Instruct customer to return in same box with same packing materials to protect the materials. (ways to make return quicker and easier) How do we quickly pull up an order form and know what is being returned? How do we know what box belongs to what person?
- Cadi Rep will receive all packages, inspect the product in the package, ensure it was all returned (or not returned), inspect condition.
- Every afternoon at 3pm manually return authorization minus demo fee and charges. Batch orders.
- If shipped by the 18th day, Max ship back time is 6 days. In FAQ we have 5-7 days to inspect and refund their preauthorization. We will have 6 days before the 30 day pre authorization expires.
- Club: Full value
- Headcover ($30)
- Tool ($20)
- Manual ($5)
If your TryCadi Demo came with a complimentary Arccos Driver unit, you will need to send the Arccos back as well.